Important: These Terms of Service are governed by Australian law. By using EZ Resume, you agree to these terms and acknowledge your rights under Australian Consumer Law.
Welcome to EZ Resume ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our AI-powered resume and cover letter generation platform ("Service"). By accessing or using our Service, you agree to be bound by these Terms.
1. Service Description and Scope
1.1 What We Provide
AI-powered resume and cover letter generation tools
Professional resume templates (Classic, Modern, Structured)
Industry-specific content suggestions
PDF generation and download capabilities
Basic customer support via contact form
1.2 What We Don't Guarantee
Job placement, interviews, or employment outcomes
100% accuracy of AI-generated content
Compatibility with all employers' requirements
Uninterrupted or error-free service availability
Complete elimination of grammatical or factual errors
1.3 Service Availability
We aim for 99% uptime but cannot guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. We are not liable for temporary service interruptions due to technical issues, maintenance, or circumstances beyond our reasonable control.
2. AI Content Disclaimers and Limitations
Important AI Disclaimer: Our AI generates content based on patterns and data. You must review, verify, and take full responsibility for all content before use.
Accuracy: AI-generated content may contain errors, inaccuracies, or inappropriate suggestions
Originality: While we strive for unique content, AI may produce similar phrases across different users
Compliance: You must ensure generated content complies with anti-discrimination laws and employer requirements
Professional Responsibility: You are solely responsible for verifying all facts, achievements, and claims in your resume
Industry Specificity: AI suggestions may not always align with specific industry standards or expectations
3. User Responsibilities and Conduct
3.1 Required Conduct
Provide accurate and truthful information
Review and edit all generated content before use
Comply with all applicable laws and regulations
Respect intellectual property rights
Use the Service only for lawful purposes
3.2 Prohibited Uses
Creating false, misleading, or deceptive resumes
Using the Service for commercial resale or redistribution
Attempting to reverse engineer, hack, or compromise our systems
Uploading malicious code, viruses, or harmful content
Violating any applicable laws or regulations
Impersonating others or providing false identity information
Using automated tools to access the Service without permission
3.3 Age Requirements
You must be at least 18 years old to use this Service. If you are under 18, you may only use the Service with parental or guardian consent and supervision.
4. Payment Terms and Pricing
4.1 Pricing Structure
Free Tier: Limited AI generations and basic templates
Professional Upgrade: One-time payment for unlimited AI generations and premium features
All prices include GST where applicable
Prices are displayed in Australian Dollars (AUD)
4.2 Payment Processing
Payments processed securely via Stripe
One-time payment model - no recurring charges
Payment confirmation sent via email
GST receipts provided for Australian transactions
4.3 Refund Policy
Australian Consumer Guarantee: You have rights under Australian Consumer Law that cannot be excluded, including guarantees about acceptable quality and fitness for purpose.
14-Day Refund Period: Full refund available within 14 days of purchase if unsatisfied
Technical Issues: Immediate refund if service doesn't work as described
Process: Contact us via our contact form to request refunds
Processing Time: Refunds processed within 5-10 business days
Your rights under Australian Consumer Law remain unaffected by this policy
5. Intellectual Property Rights
5.1 Our Intellectual Property
EZ Resume platform, software, and technology
Resume templates, designs, and layouts
Branding, logos, and trademarks
AI algorithms and processing methods
Website content and user interface
5.2 Your Content Rights
Your Information: You retain full ownership of personal information you provide
Generated Documents: You own the final resume/cover letter documents you create
Personal Use License: You may use generated documents for personal job applications
Commercial Restrictions: No resale, redistribution, or commercial use of our templates or platform
5.3 License to Use Our Service
We grant you a limited, non-exclusive, non-transferable license to use our Service for personal purposes in accordance with these Terms. This license terminates when your access ends.
6. Privacy and Data Handling
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our Service, you consent to our privacy practices as described in our Privacy Policy.
7. Limitation of Liability
Australian Consumer Law Notice: Some limitations may not apply to you if you are a consumer under Australian law. Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, or consumer right that cannot be lawfully excluded.
7.1 Permitted Limitations
To the maximum extent permitted by law:
We exclude liability for indirect, consequential, or special damages
Our total liability is limited to the amount you paid for the Service
We do not guarantee employment outcomes or job placement success
We are not liable for decisions made by employers based on generated content
7.2 What We Don't Exclude
We do not exclude or limit liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of conditions or warranties implied by Australian Consumer Law
Any other liability that cannot be excluded by law
8. Account Termination
8.1 Termination by You
You may stop using the Service at any time
Contact us to request account deletion and data removal
Refund eligibility as per our refund policy
8.2 Termination by Us
We may suspend or terminate your access if you:
Violate these Terms of Service
Engage in prohibited conduct
Fail to pay required fees
Use the Service in ways that harm our business or other users
8.3 Data Handling Upon Termination
Account data deleted within 30 days of termination
You may download your generated documents before termination
Some information may be retained as required by law or for legitimate business purposes
9. Force Majeure and Service Interruptions
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters, pandemics, or emergencies
Government actions or regulations
Internet or telecommunications failures
Third-party service provider outages (including AI providers)
Cyber attacks or security incidents
10. Changes to Terms
We may update these Terms to reflect changes in law, our Service, or business practices
Significant changes will be communicated via email or prominent website notice
You'll have 30 days to review changes before they take effect
Continued use after changes constitute acceptance of new Terms
If you don't agree to changes, you may terminate your account
11. Dispute Resolution
11.1 Australian Jurisdiction
These Terms are governed by Australian law
Disputes will be resolved in Australian courts
Australian Consumer Law applies where relevant
11.2 Resolution Process
Direct Contact: Contact us first to resolve issues informally
Mediation: If needed, we'll attempt mediation through an Australian mediation service
Legal Action: Formal legal proceedings as a last resort
11.3 Consumer Rights
If you are a consumer under Australian Consumer Law, you may also contact:
Australian Competition and Consumer Commission (ACCC)
Your state or territory consumer protection agency
Australian Financial Complaints Authority (for payment disputes)
12. General Provisions
12.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and EZ Resume.
12.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12.3 No Waiver
Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.
12.4 Assignment
You may not assign your rights under these Terms. We may assign our rights to any affiliated company or successor.
13. Contact Information
For questions about these Terms of Service, refund requests, or to report issues, please using our contact form.
Acknowledgment: By using EZ Resume, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge your rights under Australian Consumer Law and confirm that you are legally capable of entering into this agreement.